Troubleshooting Chromebook Issues

Hardware and operating system problems

• Chromebook hardware (like the battery, keyboard, or screen)
• Chromebook software (including updates, speed, and performance)

Connection problems

• Wireless or mobile networks
• Wired networks

Account problems

• Sign-in errors
• Permissions or Guest mode issues

Google Cloud Print problems

• Printer not detected
• Documents not printing

Other problems

• Webpage loads slowly
• "This webpage is not available"
• "Aw, snap!"
• "The following plug-in has crashed..."
• Supported file types and external devices
• Mobile data

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