Need help? how to get technical support

Technology Support & Troubleshooting

1. Students, parents, and guardians should attempt to troubleshoot on their own before opening support ticket with YPS IT Service Desk. Depending on the issue, you may need to close and restart a program, disconnect and reconnect to the internet, restart the device, or plug it into a charger. Troubleshooting steps for the most frequent issues can be found by clicking here.
2. Visit with classmates and/or teachers to see if they are having the same issue or if they can help resolve the problem.
3. Students should never attempt physical repairs or modifications and should never have the device repaired by a third-party or outside vendor.
4. If you are unable to resolve the issue, please follow the steps on how to contact our YPS IT Service Desk based on the instructional program you are currently enrolled in:
   • Traditional / In-person: If the issue cannot be resolved and it is impacting learning, students should notify their teacher or library media specialist who will assist in opening a support ticket with a member of the YPS Information Technology Service Desk. All devices must be turned in to the site library who will assist with obtaining a loaner device from YPS Information Technology if a repair or device turn-in is required. High School students may turn their devices into the Student Tech Center located in the Library if available. A YPS IT Student Technician or IT Support Specialist will work with you and your library media specialist to resolve the issue.
   • Traditional / Continuous Learning Plan: When instruction is occurring online from home, students should notify their teacher who will assist in opening a support ticket with a member of the YPS Information Technology Service Desk. Older students may open tickets on their own by logging in to our support system with their Google Apps account at https://yukon.incidentiq.com or from the support link in their Clever portal. Parents/Guardians of younger students may submit support tickets for their students via our Parent/Guardian/Guest Technology Form by clicking here.
   • Virtual / Self-Paced: When instruction is occurring virtually in one of our content management systems (Florida Virtual or Edgenuity) from home, students should notify their teacher who will assist in opening a support ticket with a member of the YPS Information Technology Service Desk. Older students may open tickets on their own by logging in to our support system with their Google Apps account at https://yukon.incidentiq.com or from the support link in their Clever portal. Parents/Guardians of younger students may submit support tickets for their students via our Parent/Guardian/Guest Technology Form by clicking here.